Features
Everything a block management team needs
Noviqent Estates covers the day-to-day running of leasehold buildings in England and Wales — the property, the people, the repairs, the legal steps and the money — in one workspace with portals for everyone involved.
Buildings, people and clients
One record for every building, flat, lease and person, shared by the whole team.
- Buildings, flats and leases, with each flat's share of every schedule
- Leaseholders, residents, directors and clients in one contact list
- Enquiries logged and followed through to an answer
- Email, SMS and letters with merge fields, sent from your agency's name
- An audit trail of every change, by whom and when
Repairs and works
From the first report to the paid invoice, every job follows the same clear path.
- Repairs with priorities and target times, reported by residents or your team
- Works orders sent to contractors through their own portal
- Contractor insurance checked before a job is instructed
- Inspection sign-off, on site or from photos, before an invoice can be approved
- Planned maintenance scheduled for each building
Section 20 consultation
Major works consultations in the right order, with the right documents, on the right dates.
- Notice of intention to every leaseholder
- Statement of estimates with at least two estimates, including one from an unconnected contractor
- Award of contract with a notice of reasons
- Each 30-day consultation period tracked to the day
- Major works demands for each flat's share
Compliance and building safety
Know where every building stands at a glance, and act before anything falls due.
- A compliance register set up for each building, including fire risk assessments
- Red, amber and green ratings across every building
- Higher-risk building flag under the Building Safety Act (18 metres or seven storeys) with safety records
- Keys and access codes released after an ID check, with every reveal logged
- Complaints tracked against acknowledgement and response deadlines
Service charges and demands
Budgets become correct, compliant demands for every flat in a few clicks.
- Service charge, reserve fund, major works, balancing, administration charge and ground rent demands
- Raised from budgets using each flat's share
- Summary of rights and obligations on every demand (LTA 1985, s.21B)
- Landlord's name and address for service (LTA 1987, ss.47–48)
- Ground rent notices issued 30 to 60 days ahead (CLRA 2002, s.166)
- Bilingual summaries of rights for buildings in Wales
- Budgets and year-end, with balancing charges and credits
Collections and arrears
Money in, matched and allocated, with gentle follow-up where it's needed.
- A ledger for every flat, with payments allocated to the oldest charges first
- Arrears in aged bands across every building
- Polite automatic reminders at 7, 21 and 35 days by default, paused for payment plans
- Section 20B alerts at 18 months, with the notice ready to send
- Residents pay by Direct Debit or instant bank payment through GoCardless, with no added fees
- Bank statement import (CSV or OFX) matched automatically by payment reference
Paying suppliers
Clear controls around every pound that leaves a client account.
- Supplier invoices recorded against each building
- Director approval above a limit you set, in the directors' portal
- Two-person payment runs with BACS export
- Call-back verification whenever a contractor's bank details change
- Management fee invoices sent straight to Noviqent Accountancy
- Documents signed online with Noviqent DocSign
White-label and sign-in
Your agency's brand from the sign-in page to the last email.
- Your own domain, logo, colours and trading name
- Emails sent in your agency's name
- Residents, directors and contractors sign in with email and password or Google
- Your team signs in with a password or Noviqent single sign-on
- Admin, manager and accounts roles for your team
Portals for everyone, included
Residents and leaseholders, directors and contractors each have their own portal in your brand. See what each portal does.
See your buildings in Noviqent Estates
Start a 30-day free trial and set up your first building today, or talk to us about moving your portfolio across. We agree pricing with you directly.